Mastering Communication at Work, Second Edition: How to Lead, Manage, and Influence 2nd edition

"Learn to navigate today's changing workplace with the second edition of the classic playbook of communication strategies Today's rapidly shifting professional environment has made effective communication even more vital. Master communicators, in the virtual and real world, are the key to their organization's success. The second edition of this renowned guide offers the powerful techniques for communicating in ways that empower teams and develop stronger relationships. The second edition offers the skills need to address radical changes that have reshaped the professional landscape. The growing recognition of inequality regarding race, gender, and age has become a bedrock of creating a safe, inclusive environment. Advances in technology such as video conferencing have changed our paradigm for communicating through new media . More people than ever are working from home. The moments that need leadership-presenting, giving feedback, running meetings-require a new consciousness of how teams receive messagesand how to express empowering communication through multiple channels. You'll discover a wealth of tools and techniques to get you on track. Actionable steps you can put to use right away include communication tendencies you need to identify and execute,simple drills to practice during meetings and one-on-one conversations, and case studies, success stories, and research demonstrating the impact of the authors' techniques. Complete with all the fundamentals from the original edition-plus a new chapter on virtual work and remote team-building-here is an all-in-one toolkit for navigating communication in fast-changing times"--
The classic international bestseller, updated for the hybrid work world, including a new chapter on virtual communication.Excellent communicating skills have always been crucial to success in leadership and management roles—and that’s one of the reasons the first edition of this book, Mastering Communication at Work, has been an international bestseller taught at universities and referred to by leading CEOs. In the years since it was first published, it’s been the go-to “communication playbook,” helping leaders develop strategic responses and communication tactics with clear, actionable advice. What’s changed in the last ten years? Well, nothing—and everything.The fundamentals of effective communication are the same, as are many of the challenges leaders face, generation after generation. You still need to “match your listener’s tendency” and “validate,” and you still need to guard against “defensiveness.” What has changed is how some of the fundamentals and challenges are applied and met in today’s world—both real and virtual, in remote and on-site working environments. Mastering Communication at Work, 2nd Edition features an essential new chapter on remote team communication along with additional content on equitable leadership and updated case studies. Throughout, you’ll find practical, hands-on advice and strategies that can help you reach your potential when preparing for big conversations and important presentations, help you reduce everyday stress and improve your organization’s performance at every level.