Developing Quality Technical Information: A Handbook for Writers and Editors 3rd edition

The #1 Guide to Excellence in Technical Communication—Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and MoreDirect from IBM’s own content design experts, this guide shows you how to design product interfaces and technical information thatalways place users front and center. This edition has been fully revised to help you consistently deliver theright content at the right time.You’ll master today’s best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness.Coverage IncludesAdvocating for users throughout the entire product development processDelivering information in an ordered manner by following progressive disclosure techniquesOptimizing content so that users can find it from anywhereStreamlining information for mobile deliveryHelping users right where they areWhether you’re a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media.Thoroughly revised and updatedExtensive new coverage of self-documenting interfaces and embedded assistanceUpdated practical guidelines and checklistsHundreds of new examples