American companies and institutions pay exponentially more in legalfees and payouts than all other developed countries in the world. With$60 million in average fees among Fortune 500 companies, and averagepayouts of over $2 million, it’s safe to say American institutions have aproblem, and to make matters more dire, people who come forward toreport claims are being unnecessarily re-traumatized by the process.Stop the hemorrhaging of institutional resources and ensure a better,safer workplace that can be celebrated for its humanitarian approach tounfortunate incidents, rather than demonized and damaged because ofan old, outdated, and fear-based response to claims.In this book, you will learn how to: Save your organization time, money, and reputational damage by creating a "win-win" situation for everyone involved with a claim. Provide a trauma-informed response to claimants that avoids escalating the problem. Train your team to understand that the current approach is costly and does little to protect the organization's interests. Know the signs of trauma and understand how to complete an investigation in a humane and decent manner.